View Categories

Parrot Interactive Touch table (IWS0021 and IWS0043) and standing kiosk (IWS1043) Media Feature pack error.

1 min read

When using a visual component on the products you might get an error stating that you need to enable or download the required Media Feature Pack. To resolve this issue you can follow one of the following methods to install the Feature pack.

NB: Please ensure that the device is connected to a stable internet connection.

Install Windows Media Feature Pack through Windows Features

Windows Features includes many optional features in your Windows. You can turn on the Media Features through Windows Features to activate the Windows Media Play on your system.

Step 1: Press Win + S and type Windows Features into the search box.

Step 2: Double-click on the Turn Windows features on or off choice to open the window.

Step 3: Add a checkmark in front of the Media Features to enable it.

Step 4: Click OK to save the change.

If that then also does not work, we can try it through PowerShell via the following:

Install Windows Media Feature Pack with Windows PowerShell

Windows PowerShell is able to download the Windows Media Feature Pack as well. You can try it by the following steps.

Step 1: Press Win + X and choose Windows PowerShell (Admin) from the WinX menu.

Step 2: Type DISM /Online /Get-Capabilities and hit Enter to identify the name of the Windows Media Feature Pack.

Step 3: Type DISM /Oline /Add-Capability /CapabilityName: Windows Media Feature Pack name and hit Enter to install it. You should replace the Windows Media Feature Pack name with the name you found from the displayed list.

For example, I found the Pack name is Media.MediaFeaturePack~~~~0.0.1.0, then I should input DISM /Oline /Add-Capability /CapabilityName: Media.MediaFeaturePack~~~~0.0.1.0.

Lastly check which version of windows is installed, do this by the following:

  1. Click on start
  2. Type run and open the run application
  3. Type winver and press enter, you will get something similar to the below

  1. On the link below, select the correct version in this dropdown:
  2. https://www.microsoft.com/en-us/software-download/mediafeaturepack
  1. If your version is not there go to the following link and select the correct version:
    1. https://support.microsoft.com/en-us/topic/media-feature-pack-list-for-windows-n-editions-c1c6fffa-d052-8338-7a79-a4bb980a700a

Once you have found the method that works on your device you will be able to use your visual peripherals with our devices. Should you have any queries, please do not hesitate to log a ticket by emailing your query to isupport@parrot.co.za

Thank you

What are your Feelings