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Hardware

20

Parrot devices and MacBook Frequently asked questions
Accessing the VC1080C Camera via network and web browser
The VZ0002 Visualizer keeps changing focus or does not focus properly
MTC-4500 Bad wireless connection. The connection between the transmitter and the base unit is not stable.
IS1002 Lapel Microphone No Sound / Low sound.
IS1002 Lapel Microphone Wind noise problems.
VC0003 4k Wide Angle camera “Auto framing” Functionality.
MTC4500B Wireless casting device dongle pairing
CL2005A and CL2010A USB 3.0 active extension cables not connecting or not extending the devices.
CL1005, CL1010, CL1020 HDMI cables creates a distorted / discolored image on screen or projector.
The VC0004 Auto tracking camera keeps moving or switching between people / speakers to fast.
Max RAM Capacity – OPS [IC1000]
Installing the Parrot Acoustic Panels
Common troubleshooting queries for the Parrot Projector range
Parrot Wireless Keyboard and Mouse combo response and lag issues
Upgrading Firmware on the IP range LED’s
Extending Power Supply [CT3017]
Projector Bulb – Replacement Costs
Parrot C4 Modular controller web access security
Windows calibration for Parrot Interactive screens and boards.

Software

3

Installing crx applications on a Chromebook for Parrot Visualizers
GT160P Driver installation for MacBook Devices
Using the Visualizer VZ0001 and VZ0002 with Google Meet

Cameras

1

Turning Auto Tracking ON/OFF on VC0005 Camera

Soundbars

1

Extending Power Supply [CT3017]

Graphics Tablets

1

Mac OS Tahoe & Mac OS Sequoia Graphics Tablet Compatibility

Interactive Whiteboards

5

HV Board Hotkey Workaround on Windows 10 and 11
HV-1683 AMD Software and Support to bypass the 3rd and 4th Gen calibration issues
Short / Long throw projectors not filling the HV-16103W and HV-1683
HV Board Calibration tool
Teach Infinity Driver page and installation

Interactive LED Screens

9

TWB-6519A, TWB-7519A and TWB-8619A LED screen has a lock on and there is no touch
TWB-A6519,TWB-A7519 and TWB-A8619 Interactive LED sound playing on Laptop / PC and not LED built in speakers
TWB-A6519,TWB-A7519 and TWB-A8619 Interactive LED sound bar only playing sound on OPS source and not other sources.
TWB-A6519,TWB-A7519 and TWB-A8619 Interactive LED Screen casting not finding device.
Parrot TWB LED range screen dims while watching, working or interacting.
Why an IFP (INTERACTIVE FLAT PANEL) Costs More Than a TV of the Same Size
Core values an Interactive LED Panel (IFP) offers
Formatting a flash drive that is larger than 32Gb to a FAT32 file structure using Rufus.
Parrot Interactive Touch table (IWS0021 and IWS0043) and standing kiosk (IWS1043) Media Feature pack error.

Teach Inifinity

1

Teach Infinity software user manual.

IT Technology

3

WIFI 6
Auto Power on Windows and bios settings
Check / change sleep and shutdown timers

General

1

Projector Bulb – Replacement Costs

Downloads

1

Windows Calibrate Shortcut

Parrot Digital Signage

8

Can customers pay for training for this software?
Is a warranty applicable on the software?
Do you plug your hard drive or USB into the DSS000 with your media on it?
What are the compatible platforms it works on?
Offline Playback – Content is cached locally for uninterrupted display.
Multimedia Support – Compatibility with images, videos, PDFs, RSS, YouTube, etc.
Cloud-Based Dashboard – Manage screens remotely via a web interface
How does the customer receive the software?

Did you know?

2

Why an IFP (INTERACTIVE FLAT PANEL) Costs More Than a TV of the Same Size
Core values an Interactive LED Panel (IFP) offers

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